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Tech@zeeyatt Cloud PMS: Elevating Hospitality Management to New Heights

admin - September 19, 2023 - 0 comments

A Hotel Property Management System (PMS) is a comprehensive software solution designed to oversee and streamline various aspects of hotel business operations while ensuring exceptional guest experiences. Initially, a hotel PMS primarily focused on managing front-office functions, including tasks such as reservation bookings, guest check-in/check-out, room assignments, rate management, and billing. By doing so, it replaced manual, paper-based procedures, making hotel management more efficient. However, in the modern era, hotel PMS technology has evolved far beyond the confines of the front desk. Today, it serves as a pivotal component of a hotel’s overall operational framework, empowering hoteliers to deliver outstanding and memorable guest experiences by efficiently coordinating and managing diverse facets of their establishments.

Benifits Of PMS

Cloud-based hotel property management systems (PMS) offer a wide range of benefits for hoteliers, enabling them to enhance guest experiences and efficiently manage their businesses. Here are some of the key benefits of using a cloud-based hotel PMS:

  1. Easy Hotel Check-in/Check-out: Cloud-based PMS allows for anytime, anywhere check-in and check-out services. Front-desk staff can efficiently handle these tasks using mobile devices, providing a seamless and convenient experience for guests.
  2. Mobile Housekeeping: Housekeeping teams benefit from instant updates on mobile devices when guests check out, optimizing room turnover. This leads to greater flexibility in room management, quicker response times for room-service requests, and improved maintenance coordination, ensuring that rooms are clean and well-maintained.
  3. Integrated Back-Office Systems: Cloud-based PMS systems integrate with various back-office functions, including accounts receivable, accounts payable, payment gateways, and other hotel industry applications. This streamlines operations, improves financial processes, and ensures accurate guest billing.
  4. Effective Hotel Distribution: These systems enable real-time rate and availability management across distribution channels, helping increase room occupancy and average daily rates (ADR). Direct booking channels on the hotel’s website can be optimized to boost sales.
  5. Guest Data Centralization: Cloud-based PMS centralizes and secures customer data, enhancing the quality and accuracy of guest profiles through reporting and analytics. This allows hoteliers to better understand guest preferences, buying patterns, and behaviors, enabling the creation of targeted packages and services. It also helps ensure compliance with national and international data-compliance rules, enhancing data security.

In summary, cloud-based hotel property management systems play a crucial role in enhancing the overall guest experience while streamlining hotel operations. They provide flexibility, efficiency, and data-driven insights that help hoteliers meet guest expectations and effectively manage their businesses in the modern hospitality industry.


Selecting the right cloud-based hotel property management system (PMS)

Selecting the right cloud-based hotel property management system (PMS) is a crucial decision for the efficient operation of your hotel. It’s essential to carefully consider your specific needs and requirements. One valuable resource to aid in this decision-making process is the “2020/2021 Smart Decision Guide to Hotel Property Management Systems.” This comprehensive research report, conducted by Starfleet and sponsored by Oracle Hospitality, offers valuable insights and tools to assist you in finding the ideal PMS solution for your hotel. Here’s what you can expect to find in this guide:

  1. Checklist for Evaluation: The guide provides a checklist that you can use to systematically evaluate different hotel PMS options. This checklist helps you assess each system’s features and capabilities against your specific needs and preferences.
  2. Must-Ask Questions: It offers a list of essential questions to pose to PMS vendors during the evaluation process. These questions cover various aspects of the system, ensuring you gather all the necessary information to make an informed decision.
  3. Roadmap for Buying Decisions: The guide provides a roadmap that outlines the steps involved in the decision-making process. This roadmap can help you navigate through the complexities of selecting and implementing a PMS effectively.
  4. Insights from Industry Experts: Gain valuable insights from industry insiders and experts. Their perspectives can provide you with a deeper understanding of trends, challenges, and best practices in the hotel PMS landscape

Deploying a cloud-based hotel Property Management System (PMS)

Deploying a cloud-based hotel Property Management System (PMS) involves several key steps to ensure a smooth transition from on-premises solutions to the cloud. Here’s a guide on how to deploy a cloud-based hotel PMS:

  1. Needs Assessment: Before migrating to a cloud-based PMS, conduct a thorough assessment of your hotel’s specific needs and requirements. Consider factors such as the number of properties, guest preferences, and any existing infrastructure that needs integration.
  2. Vendor Selection: Research and select a reputable cloud-based PMS vendor that aligns with your hotel’s needs. Evaluate their offerings, features, pricing, and support services. Ensure the vendor has a proven track record in the hospitality industry.
  3. Data Migration: Work with the vendor to migrate your existing data from the on-premises PMS to the cloud-based system. This includes guest profiles, reservations, billing information, and other relevant data. Data migration must be seamless to avoid disruptions.
  4. Staff Training: Train your staff on how to use the new cloud-based PMS effectively. This includes front-desk staff, housekeeping, and management. The vendor should provide comprehensive training and ongoing support.
  5. Integration: Integrate the cloud-based PMS with other hotel systems, such as point-of-sale (POS) systems, online booking engines, and revenue management tools. Integration ensures that all systems work together seamlessly.
  6. Testing and Quality Assurance: Conduct thorough testing of the cloud-based PMS to ensure that it functions correctly and meets your hotel’s requirements. Identify and address any issues or discrepancies during this phase.
  7. Rollout Plan: Develop a rollout plan that outlines the deployment schedule and identifies key milestones. Ensure that the transition to the cloud-based PMS occurs with minimal disruption to guest services.
  8. Data Security and Compliance: Verify that the cloud-based PMS vendor adheres to industry-standard security protocols and compliance regulations, especially concerning guest data protection.
  9. Continuous Monitoring: Continuously monitor the performance of the cloud-based PMS and gather feedback from staff and guests. Address any issues promptly and work with the vendor to implement updates and improvements.
  10. Customization and Optimization: Customize the cloud-based PMS to align with your hotel’s branding and specific needs. Leverage the system’s capabilities to optimize room rates, distribution channels, and guest experiences.
  11. Training and Support Documentation: Develop and maintain training materials and support documentation for your staff to reference as needed. This ensures that employees can use the system effectively and efficiently.
  12. Feedback and Improvement: Encourage feedback from staff and guests regarding their experiences with the new PMS. Use this feedback to make ongoing improvements and enhancements to the system and your hotel’s operations.

By following these steps and working closely with your chosen vendor, you can successfully deploy a cloud-based hotel PMS that enhances guest experiences, reduces IT complexity, and positions your hotel for greater efficiency and profitability.


Intergration with PMS

Extending the value of your cloud-based hotel Property Management System (PMS) through integrations is essential for maximizing its capabilities and providing a seamless and enhanced guest experience. Here’s how integrating your PMS with various hotel services can significantly benefit your operations:

  1. Food and Beverage Point of Sale (POS): Integrating your PMS with the POS system allows for seamless billing and tracking of guest charges for restaurant and room service. It ensures that all guest expenses are accurately recorded, simplifying accounting and billing processes.
  2. Sales and Event Management: Integration with sales and event management software enables hotels to efficiently manage meetings, events, and group bookings. It streamlines communication between sales teams and front desk staff, ensuring that events are seamlessly executed.
  3. Reporting and Analytics: Integrating your PMS with reporting and analytics tools provides valuable insights into guest preferences, booking trends, and revenue performance. This data-driven approach helps hoteliers make informed decisions and optimize operations.
  4. Loyalty Programs: Integration with loyalty program platforms allows hotels to manage and track guest loyalty points, rewards, and special offers. It enhances guest retention and encourages repeat bookings.
  5. Mobility: Integrating mobility solutions can improve guest services by enabling mobile check-in and check-out, keyless entry, and mobile concierge services. This enhances the overall guest experience and offers convenience.
  6. Distribution and Revenue Optimization: Integration with distribution and revenue optimization tools helps hotels manage rates and inventory across various online travel agencies (OTAs), global distribution systems (GDS), and their own website. This ensures optimal occupancy and revenue.
  7. Contactless Guest Experience: Integrations with contactless technologies, such as mobile apps and self-service kiosks, enhance the guest experience by minimizing physical interactions and offering convenient options for check-in, room access, and service requests.
  8. Payment Gateways: Integrating with secure payment gateways ensures safe and efficient payment processing, enhancing guest confidence and reducing payment-related issues.
  9. Housekeeping and Maintenance: Integrating with housekeeping and maintenance systems improves room turnover efficiency, allows for real-time updates on room statuses, and ensures timely maintenance responses, leading to guest satisfaction.
  10. Centralized Guest Profiles: Integration allows for centralized guest profiles, ensuring that guest information is consistent and accessible across all hotel systems, providing a personalized and seamless guest experience.

By leveraging these integrations, your cloud-based hotel PMS becomes the central hub that connects various aspects of your hotel operations. It not only streamlines processes but also enhances guest satisfaction by providing a cohesive and efficient experience throughout their stay.

Integrate With POS

Integrating a hotel Property Management System (PMS) and a Point of Sale (POS) system is a strategic move that significantly enhances the guest experience by providing a seamless and personalized service across various areas of the property. Here’s why the integration of PMS and POS, is better together:

  1. Consistent Guest Experience: Guests expect a consistent and personalized experience throughout their stay, whether they are at the front desk, in their room, or dining at a restaurant. Integrated PMS and POS systems ensure that guest information, preferences, and needs are readily available to both hotel and restaurant staff, allowing them to provide a unified and exceptional service.
  2. Information Sharing: The enhanced interface between PMS and POS enables efficient sharing of reservation details and guest-specific information. For example, notes and guest messages documenting food allergies can be easily viewed by both Simphony and OPERA users, ensuring that the restaurant is aware of dietary restrictions and can accommodate accordingly.
  3. Folio Integration: Transactions made at the restaurant can be seamlessly posted directly to the guest’s folio within the PMS. This integration streamlines accounting processes, reduces the risk of disputes, and offers guests a convenient way to review and settle their expenses at the end of their stay.
  4. Self-Service Technology: In today’s hospitality landscape, guests increasingly seek self-service options for convenience and safety. The combination of Simphony kiosks and OPERA allows hotels to provide self-service opportunities for guests to purchase items securely and efficiently, enhancing their overall experience.

By integrating PMS and POS systems, hotels can deliver a unified and exceptional guest experience that extends from the moment of reservation to check-out and beyond. This seamless integration not only enhances guest satisfaction but also improves operational efficiency, ultimately benefiting both guests and hotel staff.


PMS by Tech@Zeeyatt

it’s evident that hoteliers face numerous demands in managing their properties efficiently while ensuring guest satisfaction and data security. In response to these challenges, Oracle Hospitality has developed the Tech@zeeyatt Cloud Property Management System (PMS) to address the multifaceted needs of the hospitality industry. This cloud-based PMS offers a comprehensive solution for hoteliers to:

  1. Orchestrate Hotel Operations: Tech@zeeyatt Cloud PMS is designed to streamline and centralize hotel operations, making it easier for staff to manage various tasks, from reservations and check-ins to housekeeping and maintenance.
  2. Manage Guest Preferences: The system allows hoteliers to capture and access guest preferences, ensuring a personalized and memorable experience for each guest during their stay.
  3. Manage Room Inventory and Rates: Tech@zeeyatt Cloud PMS enables dynamic management of room inventory and rates, optimizing revenue by adjusting prices based on demand and market conditions.
  4. Constant Evolution: To stay competitive in the ever-changing hospitality industry, the system is built to evolve continuously, integrating new features and capabilities to meet the evolving needs of hoteliers and guests.
  5. Data Security: Data security is a paramount concern in the modern era. Tech@zeeyatt Cloud PMS prioritizes data security, ensuring that guest information and sensitive data are protected from unauthorized access or breaches.

By offering a cloud-based solution, Tech@zeeyatt aims to provide hoteliers with the flexibility, scalability, and reliability needed to manage their properties effectively. This technology aligns with the industry’s growing demand for innovative solutions that enhance the guest experience while streamlining hotel operations.

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